Casestudy Category: Media & Technology

Admin, Organization Manager, and Team Members, each with role-specific permissions.

Create organizational structures that align with your team’s workflow for maximum efficiency.

Admins and managers can build a structured database of frequently asked questions to guide agents in real time.

Link cross-sell products using taxonomy, enabling agents to suggest relevant offerings during calls effortlessly.

Track agent activity, question frequency, and call durations to uncover patterns.

Use meaningful analytics to improve processes and enhance call quality.

Design call paths using preloaded questions and products, ensuring consistency and efficiency.

Agents are guided step-by-step through best practice FAQs, with timers for each phase to optimize call duration.

Frequently used paths are automatically weighted to refine probability predictions for future calls.

Mark unanswered customer questions during calls, triggering an approval process for system updates.

Agents see context-relevant next steps based on real-time inputs, ensuring a smooth and personalized call experience.

Finish calls with confirmation prompts to ensure accurate session tracking.

Add placeholders for new questions, refine paths, and keep the system updated for improved call outcomes.

Students can create and personalize their profiles with their school, interests, and social media links.

They can restack or delete social media links, maintaining a clean and updated portfolio.

Students can browse available sessions, enroll by filling a form, and join the session once approved.

Notifications alert students about session start times, ensuring no one misses important events.

Students access a variety of online learning sessions (via platforms like Zoom or Teams), both live and recorded, fostering continuous learning.

Students can view and connect with other students via their social media profiles, creating a space for collaboration and networking.